Return & Refund Policy

At Carolyn Beauty X, we are committed to providing high-quality skincare products. To ensure both safety and customer satisfaction, cosmetics and personal care items are carefully regulated.


➤ Returns

Returns are accepted only for products that remain unused, unopened, and in their original packaging.

To be eligible for a return:

  • Items are eligible for return only within seven days of delivery.
  • The product must not be opened or used.
  • Proof of purchase is required.


➤ Damaged or Incorrect Items

If your product is damaged, defective, or incorrect, notify us within 48 hours of delivery.

Kindly provide:

  • Your order number
  • A photo of the product
  • A photo of the package

Once verified, we will arrange a replacement or refund, if approved.


➤ Non-Returnable Items

Returns for these items are prohibited to maintain proper hygiene and safety standards:

  • Opened skincare products
  • Used products
  • Items without original packaging
  • Clearance or promotional item

➤ Refunds

Your return will be reviewed, and we will notify you of the decision.

If approved:

  • We will process refunds using your original method of payment.
  • Processing may take 5–10 business days
  • Shipping fees are non-refundable

➤ Exchanges

Replacement is provided only for items that are damaged or defective.

➤ Contact Us

For return requests, please contact:

Customer Support
Carolyn Beauty X
Email: To be provided
Phone / WhatsApp: insert phone/WhatsApp number

Shipping Policy

We currently ship within Nigeria, with plans to expand internationally.

➤ Processing Time

Orders are processed within 1–3 business days.

➤ Delivery Time

  • Major cities: 2–5 business days
  • Other locations: 3–7 business days

Shipping fees are calculated at checkout.

Customers will be given a tracking number after their order has been shipped.

Please note: Delivery delays caused by courier services are beyond our control.

Payment Policy

Secure online payments are accepted using our verified and trusted payment methods.

➤ Accepted Methods

  • Debit cards
  • Credit cards
  • Bank transfer
  • Online payment gateways

All payments are processed securely.
Carolyn Beauty X does not store card details.

Orders will only be processed after payment confirmation.

Terms & Conditions

By using our website, you acknowledge and accept these terms and conditions:

  • Products are for cosmetic use only
  • Results may vary for each individual
  • All prices can change without advance notice.
  • Policies may be updated without notice
  • Unauthorized use of website content is prohibited
  • Carolyn Beauty X reserves the right to refuse service when necessary

Privacy Policy

Your privacy matters, and we safeguard your personal information at all times.

We collect personal data only to:

  • Process orders
  • Provide customer support
  • Improve our services

✅ Your information will remain private and never sold.

✅ We use secure systems to protect customer data.

✅ By accessing or using our website, you acknowledge and accept this policy.